1. About these terms

These Terms and Conditions govern your use of the Shelly International website, online catalogue, quotation services, and online ordering facilities. Shelly International is a Bangladeshi supplier of security and surveillance systems, access control and gates, networking and IT infrastructure, audio-visual systems, and specialised equipment. By browsing our website, submitting an inquiry or quotation request, registering an account, or placing an order, you agree to comply with and be bound by these terms.

2. Our products and information

We supply professional-grade security, networking, communication, and electronic hardware. Product descriptions, technical specifications, feature lists, and images published on our catalogue are provided for general guidance and are sourced from equipment manufacturers and authorised distributors. Manufacturers may alter specifications, packaging, or design without prior notice.

While we make every effort to maintain accurate and up-to-date information, errors or technical omissions may occasionally occur. For commercial installations, tenders, or critical projects, we recommend contacting our technical sales team to verify exact model numbers, current hardware revisions, and project compatibility before finalizing your order.

3. Prices and “Call for Price” items

All published prices are displayed in Bangladeshi Taka (৳, BDT). Because hardware availability, exchange rates, and manufacturer pricing fluctuate, prices and inventory status are subject to change at any time without prior notification.

Many specialized items in our catalogue are marked as “Call for Price”. These items cannot be purchased directly through the online checkout. Instead, they are quoted individually based on current import availability, requested quantities, and required accessories. A formal quotation provided by our sales team remains valid only for the period specified in that quotation document.

4. Quotations and project supply

You can request a quotation through our online quotation form on the Request a Quotation page, by calling our hotline at 01805834777, by emailing sales@shellyintl.com, or via our official WhatsApp channel.

Bulk purchases, corporate contracts, and enterprise supply agreements are finalized through written proforma invoices or formal quotation documents confirming technical line items, pricing, delivery schedules, and applicable terms.

5. Orders and acceptance

Placing an order online or submitting a purchase request constitutes an offer to purchase the selected goods. An order is formally accepted and confirmed only after our team reviews product availability, verifies the delivery details, and issues a written or verbal confirmation.

We reserve the right to decline, adjust, or cancel an order in whole or in part at any time prior to dispatch for reasons including, but not limited to, unexpected stock shortages, pricing inaccuracies, or unverifiable shipping information. If your order is altered or cancelled, we will notify you promptly.

6. Payment

For orders placed directly through our online store checkout, Cash on Delivery (COD) is available for eligible delivery destinations across Bangladesh. Online debit and credit card payment options will be offered once our integrated payment gateway is activated.

Payment terms for corporate orders, large-scale project equipment, and custom quotation agreements are agreed upon and stated directly within the issued quotation or supply invoice.

7. Delivery

Estimated delivery charges are calculated at checkout and will be confirmed with your order or quotation. Delivery timelines provided on the website or during checkout are estimates and may vary due to courier schedules, location accessibility, or regional logistics factors.

Risk of loss transfers to the recipient upon physical delivery by the courier or carrier. Please inspect the parcel and its outer packaging carefully upon receipt. If you identify missing items, physical damage, or incorrect equipment, you must report the issue to our support team promptly.

8. Returns, refunds and warranty

Our procedures for returns, replacements, and refunds are detailed in our dedicated Return and Refund Policy.

Equipment warranty coverage varies depending on the specific manufacturer, brand, and hardware classification. Individual warranty periods, conditions, and claim requirements are confirmed with your quotation or official order invoice. Consumables, accessories, and physical or electrical surge damage are not covered under standard manufacturer warranties.

9. Accounts

You may register a customer account on our My Account page to monitor order history, manage delivery addresses, and save items to your wishlist. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that take place under your account.

You agree to provide accurate, complete, and current information during registration and checkout, and to promptly update your account details should any changes occur.

10. Acceptable use

You agree to use this website solely for lawful purposes in accordance with applicable laws and regulations. You must not:

• Engage in any activity that disrupts, impairs, or overburdens our website infrastructure, servers, or network connections.
• Attempt unauthorized access to any accounts, computer systems, or administrative areas of the site.
• Use automated scripts, scrapers, or data harvesting bots to extract catalogue listings, pricing, or product images without our prior written consent.
• Submit false, deceptive, or misleading quotation inquiries, customer questions, or product reviews.

11. Intellectual property

All content on this website—including website layout, text, graphics, icons, compilations, and digital media—is the property of Shelly International or its content licensors and is protected by applicable intellectual property laws.

All brand names, trademarks, product model designations, and logos belong to their respective manufacturers and corporate owners, and are used on this site solely for equipment identification and compatibility reference.

12. Limitation of liability

To the fullest extent permitted by applicable law, Shelly International, its officers, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of this website, delayed deliveries, unavailability of equipment, or reliance on information presented on the catalogue.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

13. Privacy

Your privacy is important to us. Information collected through our contact forms, quotation submissions, support requests, and account registrations is handled in accordance with our Privacy Policy.

14. Changes to these terms

We may update or revise these Terms and Conditions from time to time to reflect changes in our business operations, catalogue offerings, or statutory requirements. Any revisions will be published on this page with an updated revision date. Continued use of the website following the posting of changes constitutes acceptance of the amended terms.

15. Contact us

If you have questions regarding these Terms and Conditions or need assistance with an order or quotation, please reach out to our team:

• Email: sales@shellyintl.com
• Hotline / WhatsApp: 01805834777
• Office Address: 4th Floor, House 1, Road 7, Block H, Banasree Rampura
• Online Support: Visit our Contact Us or Support & FAQs pages.