Customer & Technical Assistance

Support & FAQs

Get help with supplied equipment, installation and warranty enquiries.

How Can We Help?

Essential operational guidance for installation, equipment warranties, and support protocols.

Share the device model, serial number, installation location and a clear description of the issue. Do not send administrator passwords through the website.

Request Support

Submit a direct technical enquiry or reach out to our customer service desk for urgent escalation.

Equipment Support & Technical Enquiry

Please provide device model and fault information. Our engineering team reviews incoming tickets during business hours.

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Direct Assistance

Helpline & Support Channels

For immediate system outages or prompt quotation verification, contact our desk directly.

Support Hotline01805834777Available Saturday – Thursday (9:30 AM – 6:30 PM)
Support Emailsales@shellyintl.comAverage response time: within 24 business hours
Physical Service Office

4th Floor, House 1, Road 7, Block H, Banasree Rampura

Warranty & Service Verification

Before submitting a warranty claim, ensure you have the original delivery invoice or procurement receipt number ready. Warranty validation is conducted in accordance with documented manufacturer parameters.

General Contact →Request a Quotation →