1. Who We Are

Shelly International is a Bangladeshi supplier of security and surveillance, access control, networking, audio-visual, and specialised technical equipment. We operate the website at shellyintl.com.

If you have any questions about this policy or your personal information, you can reach us directly:

Company: Shelly International
Office Address: 4th Floor, House 1, Road 7, Block H, Banasree Rampura
Hotline & WhatsApp: 01805834777
Email: sales@shellyintl.com

2. What We Collect

We collect personal and business information that you voluntarily provide to us across various touchpoints on our website:

Enquiry and Request Forms: Information submitted through our contact form, quotation request form, support request form, product question modal, or product review form. This typically includes your full name, email address, phone number, company name, product requirements, and any message you include.
Account Details: When you sign up or sign in through our My Account area, we collect your email address, login credentials, and account profile settings.
Order and Checkout Details: When you place an order through our checkout page, we collect your recipient name, delivery address, contact phone number, email address, order notes, and chosen delivery options.
Direct Communications: Information and messages you send to our team by WhatsApp chat, telephone calls, or direct email.
Basic Technical Data: Standard internet log information, including browser type, operating system, referring URL, pages visited, search terms entered in our store search, and the time of your visit.

3. How We Use It

We use the collected information for specific, practical operational purposes:

To respond to your enquiries, prepare custom quotations, and confirm technical specifications for requested hardware.
To process, confirm, dispatch, and deliver your equipment orders.
To provide post-sale technical support, handle equipment questions, and follow up on service requests.
To manage and maintain your online account, order history, and access credentials.
To evaluate website performance, improve our catalogue navigation, and refine hardware availability.
To comply with applicable legal, accounting, and tax obligations within Bangladesh.

4. Cookies and Analytics

Our website uses browser cookies and local storage to provide fundamental store functionality:

Essential Storage: We use local browser storage to keep track of items in your shopping cart and your saved wishlist items between page visits.
Analytics: If we enable an analytics service (such as Google Analytics) on this website, it will collect anonymous, aggregated technical usage data—including pages viewed, search queries, and navigation paths—to help us understand how visitors use the site. You can control or block cookies through your individual browser settings at any time.

5. Sharing Your Information

We treat your business and personal information with confidentiality. We do not sell, rent, or trade your personal data to third parties. We share information only in the following limited circumstances:

Delivery Partners: We share your recipient name, delivery address, and contact telephone number with logistics and courier services solely to deliver your orders.
Payment Processors: When card payment integrations are enabled on our website, necessary transaction details are transmitted securely to licensed payment gateways.
Professional Advisers: Where necessary, we may disclose details to our legal, accounting, or technical advisers for auditing and compliance purposes.
Legal Obligations: We may disclose information if required to do so by law, regulation, court order, or official governmental request.

6. Payments

Payment for equipment ordered online is currently handled on a Cash on Delivery (COD) basis or through direct invoicing confirmed with our quotation team.

Payment card details are never collected, processed, or stored on our website servers. If card payment facilities are enabled in the future, all card processing will be handled directly by certified third-party payment gateways.

7. Your Choices and Rights

You have control over the personal details you share with Shelly International:

You can request access to the personal data we hold about you by emailing us.
You can request corrections to inaccurate contact or delivery information.
You can request the deletion of your account or personal details, subject to any record-keeping required for completed transactions or legal obligations.
You may opt out of any non-essential marketing or informational communications at any time by contacting our support desk.

8. Security

We employ reasonable technical, administrative, and physical safeguards designed to protect your personal information against unauthorised access, loss, alteration, or misuse. However, no internet transmission or electronic storage method can guarantee absolute security.

9. Children’s Privacy

Shelly International is a commercial B2B supplier of security, networking, and infrastructure equipment. Our website, catalogue, and services are directed at commercial buyers, enterprise contractors, and adults. We do not knowingly solicit or collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory developments. Any revisions will be published directly on this page with an updated revision date at the top. We encourage you to review this page periodically.

11. Contact Us

For any questions regarding this Privacy Policy, your personal information, or our terms of service, please get in touch with our team:

Email: sales@shellyintl.com
Hotline: 01805834777
Contact Page: Visit our Contact Us page
Terms and Conditions: Read our Terms & Conditions